Last updated: July 2026
Your Privacy Matters to Us
At Dr Sally Botanicals, we are committed to protecting your privacy and handling your personal information responsibly, transparently and securely.
This Privacy Notice explains what information we collect, why we collect it, how we use it, who we may share it with, and your rights under UK data protection law.
Dr Sally Botanicals is committed to complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy legislation.
If you have any questions about this Privacy Notice, please contact us using the details provided at the end of this document.
Privacy at a Glance
- We only collect the information we need to process your orders and provide customer support.
- We never sell your personal information.
- Your payment details are processed securely through trusted payment providers.
- We use trusted third-party providers, including Shopify, to operate our online shop.
- We only send marketing emails if you have chosen to receive them.
- You have rights regarding your personal information, including the right to access, correct and, in certain circumstances, request deletion of your data.
Who We Are
Dr Sally Botanicals is an online retailer offering carefully selected botanical products and educational resources designed to support health and wellbeing.
For the purposes of UK data protection law, Dr Sally Ltd, trading as Dr Sally Botanicals, is the Data Controller responsible for the personal information collected through this website.
Please note that consultations and healthcare services provided through Dr Sally's Clinic are covered by a separate Privacy Notice available on the clinic website.
Information We Collect
Depending on how you use our website, we may collect:
Personal Information
- name
- billing address
- delivery address
- email address
- telephone number
- order history
- customer account details
- correspondence with us.
Payment Information
Payments are processed securely through trusted third-party payment providers.
We do not store your full payment card details.
Website Information
When you visit our website we may automatically collect limited technical information, including:
- IP address
- browser type
- device type
- pages visited
- date and time of your visit
- approximate geographic location
- website usage information.
This information helps us improve our website, maintain security and provide a better shopping experience.
How We Collect Your Information
We collect information when you:
- place an order
- create a customer account
- subscribe to our newsletter
- contact us by email or through our website
- request customer support
- leave a product review
- participate in promotions or competitions
Why We Use Your Information
We use your personal information to:
- process and deliver your orders
- communicate about your purchases
- provide customer support
- process refunds where appropriate
- maintain customer accounts
- improve our products and website
- comply with legal and financial obligations
- detect and prevent fraud
- send newsletters and product updates where you have chosen to receive them
Our Legal Basis for Processing
We process your personal information because it is necessary to:
- fulfil our contract with you when you place an order
- comply with our legal obligations, including tax and accounting requirements
- pursue our legitimate interests in operating and improving our business
- where appropriate, with your consent (for example, to send marketing emails)
Sharing Your Information
We treat your personal information with care and confidentiality.
We never sell your personal information or share it with third parties for their own marketing purposes.
Where necessary, we may share your information with trusted service providers including:
- Shopify (our e-commerce platform)
- Shopify Payments
- Stripe
- delivery and courier companies
- payment providers
- website hosting providers
- IT support providers
- professional advisers, accountants and auditors where necessary
- regulatory authorities where required by law.
These organisations only process your information on our behalf or where they have their own legal responsibilities, and they are required to protect your information appropriately.
Marketing Communications
If you subscribe to our newsletter, we send out information about:
- new botanical products
- educational articles
- seasonal offers
- events
- product launches
- special promotions
You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.
We use trusted third-party providers, including Shopify, to manage our email communications securely.
Cookies
Our website uses cookies and similar technologies to:
- remember your preferences
- operate the online shop
- improve website performance
- understand how visitors use our website
- provide a secure shopping experience.
You can manage your cookie preferences through your browser settings.
Further information can be found in our Cookie Policy.
Website Analytics
We may use analytics tools, including Google Analytics and Shopify Analytics, to understand how visitors use our website.
Analytics information helps us improve our website and customer experience.
Where possible, this information is collected in an aggregated or anonymised form.
Data Security
We take appropriate technical and organisational measures to protect your personal information.
These measures include:
- secure Shopify hosting
- encrypted payment processing
- password-protected systems
- restricted access to customer information
- secure backup procedures
- secure disposal of confidential information
- regular review of our security procedures.
Although no online system can ever be completely secure, we continually review our security measures to help protect your information.
How Long We Keep Your Information
We retain personal information only for as long as necessary to:
- fulfil your orders
- provide customer support
- comply with tax and accounting obligations
- resolve disputes
- meet our legal responsibilities.
When information is no longer required, it is securely deleted or anonymised where appropriate.
International Transfers
Some of the organisations we use, including Shopify and certain technology providers, may process personal information outside the United Kingdom.
Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR.
Your Rights
Under UK GDPR you have the right to:
- access your personal information
- correct inaccurate information
- request deletion where appropriate
- restrict certain processing
- object to certain processing
- request a portable copy of your data where applicable
- withdraw consent at any time where processing is based on consent.
We will normally respond within one calendar month.
Complaints
If you have any questions or concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to complain to the Information Commissioner's Office (ICO).
Further information is available at:
Contact Us
Dr Sally Botanicals
Orchard Barn Health, Station Road, Stallingborough, Grimsby, NE Lincs. DN41 8AJ.
Email: botanicals@drsallysclinic.com
Website: www.drsallysbotanicals.co.uk
If applicable, our Information Commissioner's Office (ICO) registration number will be provided here.
Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in legislation, technology or the way we operate our business.
The latest version will always be published on this website.
We recommend checking this page periodically to stay informed about how we protect your personal information.